Handles frequently asked questions, collects request details, and passes a prepared inquiry to an operator
Reduces support workload and speeds up request processing
Ready-made bot template.
Average setup time: 30−60 minutes
Customer Support Bot
Works in any messenger or on your website
Handle requests in convenient channels without losing data or context
The same scenario can be used across different communication channels
Website
MAX
Telegram
VK
Viber
OK
Support is overloaded, and requests come without context
Customers reach out, but first you need to understand the situation
Collecting data for identifying the customer and the issue is repeated in every conversation
One employee receives the request, then passes it to another
Customers write without details
Operators ask the same questions
As a result, support works slowly, and customers wait for a response
Requests need to be reassigned
"I have an issue", "My order didn’t arrive", "Help". You have to clarify everything manually
Many repetitive questions could be handled automatically
Support is overloaded
Result: support works faster, and some requests are resolved automatically
The operator receives structured data: what happened, who the client is, and all relevant details
The user selects a topic and answers clarifying questions
The bot identifies the request type and sends it to the right department
Answers frequently asked questions
Collects request information
Qualifies and routes requests
Passes a structured request
The bot resolves common requests without an operator
How the bot helps process requests
The chatbot handles the first stage of communication
It helps collect information and route the request correctly
You can customize
Ready-made bot template
Botmother already includes a ready-to-use customer support scenario — you just need to adapt it to your business
- request categories
- questions for each category
- routing logic
- auto-replies
- integrations with helpdesk and CRM
- notifications
Connecting a customer to a chat with an operator
Operator notifications for new chats
Choose request category
FAQ categories
Predefined FAQ answers by category
Bot dashboard
How to launch the bot
Setup takes around 20−30 minutes
Watch a short video to see how Botmother works and how to adapt the template to your business