Work with conversations, view user data, assign operators, and manage communication in one interface.
Customer communication chat center
All customer inquiries in one place
Operators can immediately see new messages, their own conversations, and the shared queue. Find the user you need easily by name.
One person in charge
Assign an operator and keep one person responsible for the conversation.
Clear queues
My, new, all, and blocked conversations.
Quick search
Find a user by name and continue the conversation.
Everything you need to communicate with customers
Send text and media directly from the Conversations section so the customer gets all the information they need right away.
Emoji
Add emotions to make your replies more engaging and expressive.
Files and images
Send documents and images, and view media shared by the customer.
Action history
See the user’s journey through the bot flow and the bot’s responses.
While the bot is paused, the customer can continue sending messages in the conversation.
Messages are never lost
Resume the bot manually or after the operator leaves the conversation.
Keep the bot flow under control
Join the conversation at the right moment
Pause the bot flow when the customer needs to speak to a person. Once the conversation is over, the bot will continue working without losing context.
Leave internal comments that only your operators can see.
Discuss with your team
Invite up to 14 colleagues to work together on customer conversations.
Work together
Add your team without extra fees for operators
Invite colleagues and work together on conversations. The number of operators does not affect your plan price.
Open the user card right in the conversation window to view the platform, ID, current screen, segments, and tags. If needed, move customers to the right place in the bot flow.
Everything you need to know about the user at your fingertips
Segments and tags
See at a glance which group the customer belongs to.
The full conversation context
Platform, identifiers, and the user’s current step in the bot flow.
Quick actions
Detailed customer data and the ability to move them to the right place in the bot.
Answers to your questions
In the "Conversations" section of the Botmother bot builder, operators can communicate with users, view conversation history, distribute inquiries among team members, and manage the bot while chatting with a user.
Up to 10 operators can work in conversations on the Trial, Start, and Advanced plans. The Professional plan supports up to 14 operators.
Users can contact operators via Telegram, Facebook, Instagram, and other connected platforms. A user can start by chatting with the bot and then continue the conversation with an operator in the same messenger without switching to another service. Messages from all platforms appear in the "Conversations" section, allowing operators to manage all inquiries in one place.
Yes. The "Dialogues" section is available on mobile, so operators can respond to users directly from their smartphones. The main features of the section are available in both the mobile and desktop versions.
Yes. The "Conversations" section is available on mobile, so operators can reply to users directly from their smartphones. The main features are available in both the mobile and desktop versions.
Yes. Sound notifications for new messages are available on both mobile and desktop. Operators can quickly hear about a new inquiry even when the relevant conversation is not currently open.
Both operators and users can send text messages, files, images, and emojis. All sent messages and files are displayed in the conversation history.
Yes. Multiple operators can help a user while one designated operator remains responsible for the conversation.
In the "Conversations" section, you can move users to the right place in the bot, view conversation history and user data, and search and filter conversations by operator and activity dates.