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Faster support, higher conversions, less workload for your team

Chatbots and AI Assistants for Your Website

Connect a bot to your website via the Usedesk widget with no complex setup

The bot handles standard requests and forwards non-standard ones to an operator

Start for free

Usedesk — the single window for customer support

Usedesk is a helpdesk system that unites website chat, contact forms, knowledge base, and messengers in one interface for both clients and operators

The widget is placed on your website, and all inquiries flow into a unified ticket feed with tags, statuses, SLAs, and reports

  • Customer chat for support
  • Mobile-friendly chat
  • Automation across 20+ communication channels
  • Knowledge base
  • Open and flexible API
  • 200+ ready-to-use integrations
  • Built-in ticketing system
  • Real-time monitoring and analytics
  • Mobile app

How It Works

  1. 1

    A client writes in the website chat

    The bot responds first and launches the right scenario depending on the query: FAQs, consultation, or product selection
  2. 2
    If the question is complex or the bot lacks data, the assistant transfers the chat to an operator in Usedesk
  3. 3
    The operator joins the same ticket, sees the full chat history, and continues the conversation
  4. 4
    After the operator finishes, the bot resumes the conversation and continues assisting the client

How AI Assistants Help Website Visitors

Product AI Consultant

  • Connected to your product feed — assortment, stock, prices, and attributes update automatically
  • Clarifies customer needs and budget, recommends products and accessories, and provides product links
  • Calls an operator when needed; after consultation, resumes the chat

Business effect:

  • Higher conversion rates and average order value through accurate recommendations

AI Support Assistant

  • Answers customer questions 24/7 based on your knowledge base and chat history
  • Understands context, follows your brand’s tone of voice, supports multiple languages, and interprets images
  • Automatically escalates complex cases to a live operator

Business effect:

  • Business effect: up to 80% of routine inquiries are handled automatically without agent involvement

Combined Scenario

  • Supports multiple functions within a single bot
  • The bot switches between modes automatically: strict scripted logic for structured steps (e.g., order status lookup) and AI for free-form questions
  • Efficiently manages tokens and strictly follows instructions where required

Business effect:

  • Controlled cost per interaction (AI only where needed), higher completion rate for scenarios (leads, orders, payments), and stable response time

FAQ

What data is needed to start?
Your knowledge base in any format — we’ll prepare the structure for bot training.
We also use your operator guidelines so the bot matches your company’s tone of voice and sounds like a team member.
Is a separate Usedesk integration required?
No. The bot works inside the widget — it’s technically a Usedesk chat channel that you add to your website. We connect the bot to Usedesk ourselves.
How does an operator join the conversation?
AI automatically detects when human help is needed and transfers the chat to Usedesk.
The operator opens the ticket, sees the full history, and continues the dialogue.
Can control be returned to the bot after an operator?
Yes. Once the operator finishes the conversation, the bot reactivates and takes over the dialogue again.

Still have questions?

Submit a request and we’ll suggest the best scenario for your business.

Try for free