Chatbots and AI Assistants for Your Website
The bot handles standard requests and forwards non-standard ones to an operator
Connect a bot to your website via the Usedesk widget with no complex setup
Faster support, higher conversions, less workload for your team
Chatbots and AI Assistants for Your Website
The bot handles standard requests and forwards non-standard ones to an operator
Connect a bot to your website via the Usedesk widget with no complex setup
Faster support, higher conversions, less workload for your team
Knowledge base
Mobile-friendly chat
Customer chat for support
Automation across 20+ communication channels
Open and flexible API
Mobile app
200+ ready-to-use integrations
Built-in ticketing system
Real-time monitoring and analytics
Usedesk is a helpdesk system that unites website chat, contact forms, knowledge base, and messengers in one interface for both clients and operators
The widget is placed on your website, and all inquiries flow into a unified ticket feed with tags, statuses, SLAs, and reports
Usedesk — the single window for customer support
Mobile-friendly chat
Customer chat for support
Automation across 20+ communication channels
Open and flexible API
Mobile app
200+ ready-to-use integrations
Built-in ticketing system
Real-time monitoring and analytics
Knowledge base
Usedesk is a helpdesk system that unites website chat, contact forms, knowledge base, and messengers in one interface for both clients and operators
The widget is placed on your website, and all inquiries flow into a unified ticket feed with tags, statuses, SLAs, and reports
Usedesk — the single window for customer support
How It Works
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A client writes in the website chat
The bot responds first and launches the right scenario depending on the query: FAQs, consultation, or product selection
If the question is complex or the bot lacks data, the assistant transfers the chat to an operator in Usedesk
The operator joins the same ticket, sees the full chat history, and continues the conversation
After the operator finishes, the bot resumes the conversation and continues assisting the client
Combined Scenario
Supports multiple functions within a single bot
The bot switches between modes automatically: strict scripted logic for structured steps (e.g., order status lookup) and AI for free-form questions
Efficiently manages tokens and strictly follows instructions where required
Business effect:
Business effect:
Business effect: up to 80% of routine inquiries are handled automatically without agent involvement
Answers customer questions 24/7 based on your knowledge base and chat history
Understands context, follows your brand’s tone of voice, supports multiple languages, and interprets images
Automatically escalates complex cases to a live operator
AI Support Assistant
Connected to your product feed — assortment, stock, prices, and attributes update automatically
Clarifies customer needs and budget, recommends products and accessories, and provides product links
Calls an operator when needed; after consultation, resumes the chat
Higher conversion rates and average order value through accurate recommendations
Business effect:
Product AI Consultant
How AI Assistants Help Website Visitors
Controlled cost per interaction (AI only where needed), higher completion rate for scenarios (leads, orders, payments), and stable response time
FAQ
Your knowledge base in any format — we’ll prepare the structure for bot training.
We also use your operator guidelines so the bot matches your company’s tone of voice and sounds like a team member.
We also use your operator guidelines so the bot matches your company’s tone of voice and sounds like a team member.
No. The bot works inside the widget — it’s technically a Usedesk chat channel that you add to your website. We connect the bot to Usedesk ourselves.
AI automatically detects when human help is needed and transfers the chat to Usedesk.
The operator opens the ticket, sees the full history, and continues the dialogue.
The operator opens the ticket, sees the full history, and continues the dialogue.
Yes. Once the operator finishes the conversation, the bot reactivates and takes over the dialogue again.
Still have questions?
Submit a request and we’ll suggest the best scenario for your business.