Data Deletion Instructions

This page explains how to disconnect Botmother from Facebook and Instagram and how to delete the data Botmother has received through them.

The data controller is Botmama LLC. Email for requests: hi@botmother.com.

What data Botmother receives from Meta

When you connect a Facebook Page or an Instagram account to Botmother, Botmother receives the following from Meta:

• IDs and names of your Facebook Pages;
• the ID and username of your Instagram business account;
• Page access tokens, which your bots need to receive and send messages on behalf of the Page;
• messages, comments and follower profile data (ID, name) processed by your bots.

This data is used only to run your bots in Botmother.

How to disconnect Botmother on the Meta side

Facebook. Go to Settings & privacy → Settings → Apps and websites and remove “>botmother|”.

Instagram. Go to Settings → Apps and websites and remove the app.

Business portfolio. If Botmother is connected to a business portfolio, go to Business Settings → Integrations → Connected apps and remove the app.

After that, Botmother can no longer receive data from your Pages and accounts. Data Botmother received earlier is deleted as described below.

How to delete your data from Botmother

Yourself. Sign in to app.botmother.com and delete the bot or disconnect the Instagram or Facebook channel in it. The access tokens and connection data are deleted.

Completely, including your account and message history. Email hi@botmother.com with the subject “Data deletion request” and include:

• the email address of your Botmother account;
• the ID or name of your Facebook Page or Instagram account.

Timing

Your data is deleted within 30 days of your request, and we will send a confirmation to your email once the deletion is complete.

Privacy Policy

For more on how Botmother handles personal information, see our Privacy Policy.