Customer Support Bot 👩💻
A chatbot featuring an FAQ section and the ability to connect with a live operator. The operator receives a notification with the user’s name, username, city, question, and a direct link to the chat.
Who Is This Template For?
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Insurance companies
The FAQ covers policy and claim questions; the operator steps in for individual assistance. -
Movie theaters
To answer questions about showtimes, ticket reservations, and promotions. -
Mobile providers
For inquiries about tariffs, connectivity, and service settings. -
Courier services
For tracking parcels and resolving delivery issues, either automatically or through an operator.
How the Bot Works in Telegram
Greeting
The bot greets the user and explains how it can help.
The user can find answers via FAQ or request to speak with an operator.
Request to Operator
If the FAQ doesn't help,
the bot asks for the user's city and informs them that the request has been sent to an operator.
Operator Notification
The operator receives the user's name, username, city, and question, along with a direct chat link.
They can reply via Botmother or Telegram.
Getting Started Is Easy
Build a chatbot from the template in just 15 minutes:
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Sign up on Botmother
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Click the "Create New Bot" button
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Create a bot from the template
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Choose the appropriate template
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Click «Launch Bot» and connect to Telegram
Works Across All Platforms
Interact with clients through a single bot everywhere — it can work simultaneously in Telegram, WhatsApp, Viber, Facebook, Instagram, MAX, VKontakte and Odnoklassniki.
Frequently Asked Questions
What is the “Customer Support” template for?
This template helps automate client interaction and reduce the operator's workload. It’s suitable for answering typical questions via FAQ and allowing human assistance when needed.
How can I add or edit questions in the FAQ?
In the builder, go to the "FAQ" section and add or modify questions and answers. You can edit texts or delete the default examples.
How does the operator handoff work?
When a user chooses to contact an operator, the bot sends them a notification with the user's name, username, city, and question, along with a link to the conversation.
How do I set up operator notifications?
To send alerts to an operator, link the operator's Telegram account to Botmother and specify where the alerts should be sent in the bot settings.
Can I build the bot myself?
Yes! Use the visual editor to create the bot on your own — no programming skills needed.