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Customer Support Bot 👩‍💻

A chatbot featuring an FAQ section and the ability to connect with a live operator. The operator receives a notification with the user’s name, username, city, question, and a direct link to the chat.
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Who Is This Template For?

  • Insurance companies
    The FAQ covers policy and claim questions; the operator steps in for individual assistance.
  • Movie theaters
    To answer questions about showtimes, ticket reservations, and promotions.
  • Mobile providers
    For inquiries about tariffs, connectivity, and service settings.
  • Courier services
    For tracking parcels and resolving delivery issues, either automatically or through an operator.

How the Bot Works in Telegram

Greeting

The bot greets the user and explains how it can help.

The user can find answers via FAQ or request to speak with an operator.

Request to Operator

If the FAQ doesn't help,
the bot asks for the user's city and informs them that the request has been sent to an operator.

Operator Notification

The operator receives the user's name, username, city, and question, along with a direct chat link.

They can reply via Botmother or Telegram.

Getting Started Is Easy

Build a chatbot from the template in just 15 minutes:
  • Sign up on Botmother
  • Click кнопку «Create New Bot»
  • Create a bot from the template
  • Choose the appropriate template
Create a bot

Works Across All Platforms

One bot can operate across Telegram, Facebook*, WhatsApp, Instagram*, Viber, VK, OK, TamTam, and MAX.

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Free trial — 0 $
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Frequently Asked Questions

This template helps automate client interaction and reduce the operator's workload. It’s suitable for answering typical questions via FAQ and allowing human assistance when needed.