User states

Using this section, you can view list of bot users and find out their location in the bot, filter by labels, names, and even identifiers in the platform.
This is necessary to effectively test the bot, track user conversions, and troubleshoot problems quickly.
For example, if a customer made a payment through the bot but didn't receive the service, you can check it by copying their ID from User State and searching for payments.
Also in the section you can make users testers to whom the bot will respond on the Test plan. To do this, click on the "Make a tester" button opposite the username.